Support
Need help with Kordell Sports? Email support@thekordellgroup.com.
We aim to reply within 2 business days.
Common questions
My sign-in code isn't arriving
Codes usually arrive within a minute from Kordell Sports. Check your spam or promotions folder, and make sure the email address is spelled right. Wait for the “Resend code” timer before asking for another; requesting several in a row can briefly block new codes. Still nothing after a few minutes? Email us.
It says my code is wrong or expired
Codes are 6 digits, work once, and expire after an hour. Always use the code from your most recent email: asking for a new code cancels the old one. If an old email has a link instead of a code, ignore it and use the code screen in the app.
How do I delete my account?
Sign in, then Profile › Settings › Delete my account. It's instant. Can't sign in? Email us from the address on your account. Details: Delete your account.
Can I get a copy of my data?
Yes. Email us with the subject “Request a copy of my data” from the address on your account and we'll send your profile and game results within 30 days.
How do scores and leaderboards work?
Dream Draft leaderboards rank your best record today and your average wins all-time (after 3 drafts). Blitz and Higher or Lower track your personal high scores and history. Guests can play everything; only signed-in players with a username appear on leaderboards. Scores sync to your account, even if you finish a game offline.
How do I report a bug or an offensive username?
Email us with the username (or a screenshot) and what happened. For bugs, tell us your device, browser and the steps that caused it.
Is it free? Is there betting?
Completely free, no ads, and no gambling or real-money features of any kind.
How reports are handled
Signed-in players can report a username from any leaderboard row (the flag button). Reports are private: the reported player never sees who reported them, and nobody else can read reports. We review them, usually within 2 business days, and may change an offensive or impersonating username, reset suspicious scores, or suspend accounts that break our Terms. To protect against abuse, each player can send up to 5 reports an hour and one per username per day.
Still stuck?
Email support@thekordellgroup.com. Include the email you sign in with (never a sign-in code). We aim to reply within 2 business days.
See also our Privacy Policy and Terms of Use.